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Title: [Incorporate hemodialysis patient's satisfaction to quality management].
Other Titles: Incorporar la satisfacción del paciente de hemodiálisis a la gestión de la calidad.
Authors: Núñez, E
Ruiz de Adana, R
Issue Date: 19-Sep-2019
Citation: J Healthc Qual Res.2019;(34)5:266-271
Abstract: Application of Quality Function Deployment (QFD) methodology can be used to identify the requirements that determine patient perception of health care quality. The objective was to identify patient requirements in a Hemodialysis unit using QFD. Setting was Hemodialysis unit at the Infanta Sofia Hospital (Madrid). Matrix analysis based on the QFD method was performed from the qualitative approaches of the patient satisfaction. This was expressed by the Donabedian quality measurement model with a focus group for qualitative data. The analysis of the matrix revealed the characteristics of the process which have a major influence on the service quality, related to patient satisfaction, this were recorded for future designs, services and improvements of the process, through a reliable healthcare monitoring service. QFD allows understanding patients requirements and to include them for continuous improvement of quality in services.
PMID: 31713523
Appears in Collections:Fundaciones e Institutos de Investigación > FIIB H. U. Infanta Sofía y H. U. Henares > Artículos

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